Under EU rules, a trader must repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised.
If you bought a product or a service online or outside of a shop (by telephone, mail order, from a door-to-door salesperson), you also have the right to cancel and return your order within 14 days, for any reason and without a justification.
In order to exercise your right of withdrawal you must inform us of your decision to withdraw from this contract, using an unequivocal statement, for example, an email or phone call. Our data are: SC NICIO ZI FARA PICTURA SRL, Strada General Alexandru Cernat 7, Sector 1, Bucharest, Romania, E-mail: firstname.lastname@example.org
Phone: +40 752 874 996
In order to comply with the withdrawal deadline, it is sufficient to send the notice on the exercise of the right of withdrawal before the expiry of the withdrawal period(14 days from the day you received your package).
For returns please send us the following information:
Your full name, phone number(including country code), Full address(street, number, building, apartment number, post code, city, country.) Bank account where you want to receive the refund, SWIFT code and name of the product you would like to return.