These terms and conditions form a legally binding contract between NICIO ZI FARA PICTURA SRL and the customer. The acceptance of the terms and conditions is given when the customer purchases goods from NICIO ZI FARA PICTURA SRL (dianacojocaru.art). 

We reserve the right to change the terms and conditions under which the webshop and the goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the website. You should check the terms and conditions posted on the website periodically to ensure that you are aware of and comply with the current version.

If you have any questions about the terms and conditions, the goods or the website please contact us at sayhi@dianacojocaru.art

1. ACCEPTANCE OF GENERAL TERMS AND CONDITIONS

By ordering from our site, you accept our general terms and conditions, including our Privacy Statement.

2. PRICE CHANGES

dianacojocaru.art reserves the right to change prices. Prices at the time of placing an order are valid throughout the buying process. At times where software or human errors for instance list products with an obvious faulty price, dianacojocaru.art reserves the rights to cancel the order without any notification.

3. CHANGE OF PRODUCT ASSORTMENT

dianacojocaru.art reserves the right to change its stock availability on the site and to remove items from the product range before a purchase has been registered.

4. PRODUCT INFORMATION

We try our best to ensure that all of the content on our site is correct, including descriptions of our goods, and listed prices. However, mistakes do happen. The colours which are shown for the goods on the website will depend on various factors including your display settings. 

5. REJECT OR CANCEL THE ORDER(S)

Fulfilment of all orders on our online store is subject to availability. We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel an order by written notice to you in the following situations, without being liable for any damage or costs other than repayment of any amount received from you in relation to the order we cancelled:

– the product is not available / in stock;
– your billing information is not correct or not verifiable;
– your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;
– your payment is not received within 7 calendar days after acceptance of your order;
– we believe you are under the legal age in your country;
– there was an error in the price displayed on the webshop;
– we could not deliver to the address provided by you;
– due to an event outside our control such as system loopholes and malfunctions.
– in the event of misspelling, pricing or other errors or mistakes in the dianacojocaru.art information.

6. DAMAGE DURING TRANSPORTATION

All shipped packages are insured. If the package and/or the content is damaged upon arrival, please report it to the courier upon delivery. When returning goods to us, do not use snail mail as this is uninsured (and you will not be reimbursed if the package is lost). Always keep your receipt. If you notice any damages when you unpack your items please send us an email about what happened, including pictures at sayhi@dianacojocaru.art

7. SHOPPING, SHIPPING AND CUSTOMS

Only customers with a valid European Union address may place orders in this webshop. Unfortunately, we are currently not able to deliver our products outside of Europe. For orders from non-EU members (e.g. Norway), the recipient is obligated to pay extra customs fees while picking up the order.

In terms of payment we accept all major credit cards. Making purchases in our webshop is secure (SSL). We use state-of-the-art technology to keep your credit card information safe. Prices are stated in EURO (€). Purchases can only be made in the currency available for the country where you choose your delivery to be made.

If the shipment couldn’t been delivered and bounced back to us due to the reasons that the recipient is not home and could’t be reached by any means. The recipient is obligated to pay the actual expense on the reshipment.

8. RETURNS POLICY

14-DAY COOLING-OFF PERIOD

Customers have the right to return the product(s) back to us. You have to notify us by email, at sayhi@dianacojocaru.art within 14 calendar days after delivery. Products that are damaged or not must be in its original packaging, original state and intact. We will not be able to process the return if the product(s) doesn’t meet the conditions mentioned.

As soon as the returned product is received by dianacojocaru.art, the refund request will be processed within 2 working days.