dianacojocaru.art

The consequences of withdrawal

If you withdraw, we will refund any amount we have received from you, exclusive of delivery costs, without undue delay and, in any case, no later than 14 days from the date on which we are informed of your decision to to withdraw from this contract. The additional costs represent any costs (transportation, delivery, reduction of the value of the products resulting from manipulations, other than those necessary to determine the nature of the qualities and functioning of the products, postal taxes or of any other nature) to be borne by the consumer when exercising the right withdrawal. The costs related to the courier service are not refundable. Standard delivery is considered the free delivery offered by dianacojocaru.ro for orders over 350 EUR. We will make this refund using the same payment method as the one used for the initial transaction. No fees will be charged to you as a result of such refund. Refunds will not be made until the products are received back.
If you have received the products under the contract, please return the products without undue delay and in any event no later than 7 days from the date you communicated your withdrawal to us. The deadline is met if the products are posted before the expiry of the 14-day period.

The conditions for the right of withdrawal apply only to individual consumers, as defined in Article 2, point 1 of Government Emergency Ordinance 34/2014.
You will have to bear the direct cost of returning the products. The consumer is responsible for the integrity of the product until it comes into the store’s possession.
You are responsible for any decrease in the value of the products resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the products.
At the request and with the agreement of the consumer, dianacojocaru.art may recommend to the buyer the purchase of another product of equivalent quality and price to those requested in the first order. The initial order will be canceled upon confirmation of the order for the product/products that replace the initial product.

If you are considering returning the product, please do not use it! You cannot use the products you have received before making a decision regarding the cancellation of the sales contract. The right of withdrawal exists to allow you to examine the product as you would in a store, not to provide you with 14 days of free use.

It is not possible to return products that:
·      have been the subject of a special/custom order.
·      have been distinctly personalized at the consumer’s request
·      have been made according to the consumer’s specifications (e.g., custom coloration of the product as desired by the client)
·      show signs of impact, damage, or wear
·      have been unsealed and no longer have the intact original packaging, with all accessories and intact label.
·      are put in any way in a condition unsuitable for resale.
For products picked up by the buyer directly from the store, as the buyer has the opportunity to directly inspect the product, the return conditions specified in this section do not apply.

SC NICIO ZI FARA PICTURA SRL will bear the return costs if it is attributable to us. (The products received do not match the order, they are different from those requested when placing the order.)

For other information related to the return of products, please contact us by phone or email, Tel: 0756328995 respectively email: robert@dianacojocaru.art